Mediation is a voluntary and confidential process in which a neutral third party, known as a mediator, facilitates communication between disputing parties to help them reach a mutually acceptable resolution.

Mediation is suitable for a wide range of conflicts, including family disputes, workplace conflicts, community issues, business disagreements, and more. It is particularly effective when parties want to maintain relationships, have control over the outcome, and seek a timely and cost-effective resolution.

Mediation offers numerous benefits, such as preserving relationships, promoting open communication, allowing parties to maintain control, being cost-effective compared to litigation, providing flexible and customized solutions, and being confidential and private.

The mediator is a neutral facilitator who helps parties communicate effectively, identifies common interests, assists in generating options, and guides the negotiation process. The mediator does not make decisions or impose solutions but helps parties find their own resolution.